Shipping is free on every order to Australia, the United States, the United Kingdom, Canada and France. Orders are processed and dispatched within 1–2 business days, and delivery takes an estimated 7–15 business days from dispatch. You'll receive a tracking number by email once your order ships.

If it's not right for you, you can return it within 14 days of delivery for a refund. Items must be unused and in their original packaging, and return postage is at your cost. Faulty, damaged or incorrect items are handled separately — we cover return postage on those. Your rights under the Australian Consumer Law apply in addition.

Email support@zurelo.co within 30 days of delivery with photographs of the item and its packaging, and we'll arrange a replacement or a refund. We cover the cost of return postage on approved fault claims. Your rights under the Australian Consumer Law apply in addition.

Our devices are designed for gentle, everyday at-home use. As with any wellness device, we recommend reading the included guide first, and checking with your doctor if you're pregnant, have a medical condition, or use an implanted device such as a pacemaker. Product-specific precautions are listed in the details above.

Wipe gently with a soft, dry cloth after use and store it somewhere clean and dry. Avoid submerging it in water unless the product guide says otherwise.