There are two parts to it. Orders are processed and dispatched within 1–2 business days. Delivery then takes an estimated 7–15 business days from dispatch — not from the day you order.

You'll receive tracking as soon as your order ships, so you can follow it every step of the way.

We ship to Australia, the United States, the United Kingdom, Canada and France, and shipping is free on every order — there is no minimum spend and nothing extra to pay at checkout. If your country isn't listed at checkout, we don't ship there yet.

Yes — every order includes tracking. Once your Zurelo product ships, we'll email you a link so you always know where it is. Tracking can take 2–5 business days to start updating after dispatch.

Email support@zurelo.co as soon as you can. We can usually change or cancel an order and refund it in full while it is still with us — that is within the 1–2 business days before dispatch. Once an order has been dispatched it cannot be cancelled, and our return terms apply instead.

We want you to love your Zurelo product. If it's not right for you, you can return it within 14 days of delivery for a refund.

To qualify, the item must be unused and in the same condition you received it, in its original packaging with all accessories, cables and manuals. Unpacking a device to inspect it does not count as use — a device that has been applied to the skin does, because these are personal-care devices. Return postage on a change-of-mind return is at your cost.

Faulty, damaged or incorrect items are handled separately and we cover return postage on those. Your rights under the Australian Consumer Law apply in addition.

Email us photographs of the item and its packaging within 30 days of delivery and we'll arrange a replacement or a refund. We cover the cost of return postage on approved fault claims — no fuss.

Our devices are designed for gentle, everyday at-home use and are suitable for most people. As with any wellness device, we recommend reading the included guide first, and checking with your doctor if you're pregnant, have a medical condition, or use an implanted device such as a pacemaker. Precautions specific to each device are listed on its own product page.

It depends on the device, so the session length is on each product page rather than given as one number here. Solis and Lumis both run 10-minute sessions and switch themselves off; Vela is five to ten minutes, once or twice a day. Lumis is recommended three to four times a week rather than daily.

For some devices, yes, and it is worth knowing before you order.

• Solis needs water or a conductive gel on the contact patches — EMS needs moisture to conduct. No gel is included in the box.
• Vela is designed to be used over your serum or moisturiser rather than on bare skin.
• Lumis needs cleansed, dry skin and nothing applied beforehand — moisturise afterwards instead.

Wipe gently with a soft, dry or slightly damp cloth after use and store it somewhere clean and dry. None of our devices is waterproof — do not rinse or immerse one, and do not use a device while it is charging. Charging times and any device-specific guidance are on each product page.

We accept all major cards, plus Apple Pay, Google Pay, PayPal and Shop Pay — so you can check out however suits you.

Email us at support@zurelo.co and we'll get back to you within 2 business days. We're a small team and we read every message.