Shipping policy
SHIPPING & DELIVERY
Last updated: 8 September 2026
WHERE WE SHIP
We ship across Australia and to selected international destinations, including New Zealand, the United States, Canada, the United Kingdom, Ireland, Singapore, Hong Kong, Japan, South Korea, Malaysia, the United Arab Emirates, Israel and most of Western Europe.
If your country is not available at checkout, we do not currently ship there.
PROCESSING TIME
Orders are processed and dispatched within 1 to 2 business days. Orders placed on weekends or public holidays are processed on the next business day.
You will receive a confirmation email when you order, and a second email with tracking details once your order has been dispatched.
SHIPPING RATES AND DELIVERY TIMES
Australia
- Standard shipping — A$11.00. Estimated delivery 7 to 15 business days from dispatch.
- Free standard shipping on all Australian orders over A$100.00. Estimated delivery 7 to 15 business days from dispatch.
International
- Standard international shipping — A$20.00. Estimated delivery 7 to 15 business days from dispatch.
All delivery estimates are in business days and exclude weekends and public holidays. Delivery times begin from the date of dispatch, not the date of order.
DELIVERY ESTIMATES ARE NOT GUARANTEES
Delivery timeframes are estimates provided by our carriers and are not guaranteed. Delays can occur due to customs processing, carrier backlogs, weather, peak periods and other circumstances outside our control. Subject to your rights under the Australian Consumer Law, we are not liable for delays once an order has been handed to the carrier.
If your order has not arrived within the estimated window, contact us at support@zurelo.co and we will investigate with the carrier on your behalf. See our Refund Policy for what happens if an order cannot be located.
TRACKING
A tracking number is emailed to you when your order is dispatched. Tracking information can take 2 to 5 business days to begin updating after dispatch. If your tracking has not updated after that time, please contact us.
SPLIT SHIPMENTS
If you order more than one item, your order may arrive in separate parcels and on different days. You will not be charged additional shipping if this happens.
CUSTOMS, DUTIES AND TAXES
Prices shown on our website include Australian GST where applicable.
For international orders, any customs duties, import taxes or handling fees charged by the destination country are the responsibility of the recipient and are not included in the price you pay at checkout. These charges are set by your local customs authority and we have no control over them. We recommend checking your country's import rules before ordering.
If a parcel is refused at customs or abandoned, we are not able to refund the order.
ADDRESS ACCURACY
Please check your delivery address carefully before completing checkout. We cannot redirect a parcel once it has been dispatched. If a parcel is returned to us because of an incorrect or incomplete address, we will contact you to arrange redelivery at your cost.
LOST OR DAMAGED IN TRANSIT
If your order arrives damaged, email support@zurelo.co within 30 days of delivery with photographs of the item and its packaging and we will arrange a replacement or refund. See our Refund Policy for full details.
CONTACT
All shipping and delivery enquiries: support@zurelo.co
